Frequently Asked Questions About RELX

Warning: This product contains nicotine. Nicotine is an addictive chemical.

Free shipping for orders above $88, click here to check global shipping time >

ADD TO CART

OUT OF STOCK

PRE-ORDER

Refer to get 15% off

Product Information

How long does a pod last?

Each pod carries e-liquid enough to last approximately 650 pulls. How fast you finish each pod is based entirely on your daily smoking habits and how much vapor you take in with each drag. 

How long can the device last?

Our vape pens are made to last! Hardy and durable, a RELX device used normally. You only need to replace batteries when it begins to deteriorate, which usually takes around 2-3 years. 

Nicotine level?

We offer pods at two levels of nicotine concentrations 5% and 3% globally except countries where there are different requirements.  

Ingredients?

All RELX pod formulations utilize pharmaceutical-grade propylene glycol to stabilize the plant glycerin and tobacco oil emulsion. RELX products contain no Vitamin E acetate. 

What are included in Classic Starter Kit?

Each Classic Starter Kit comes with one RELX device in the color of your choice, one mint e-liquid pod, one USB charging cable, and an instruction booklet.

Ordering & Shipping

Can I redirect my order to a different address if my order has already          shipped?

Sorry, we can only provide shipping to the original destination specified in the order details.

Do I need to pay customs or import charges for my order?

In most instances, customs fees are already paid for by us. If you encounter a situation above, we strongly advise that you appeal the dues with your region’s import bureau. If you have already paid, please keep the invoice or evidence    of payment and contact customer support (click "Chat" at www.relxnow.com, or email support@relxtech.com) ASAP.

What should I do if I receive wrong items or if ordered items are missing?

In the event that there’s an issue with your order contents (whether wrong or missing), please contact customer support (click "Chat" at www.relxnow.com, or email support@relxtech.com) ASAP with photo evidence to back up your claim, and we will process it at the earliest.

How do I track my order?

You can track your order via relxnow.com/pages/track-order.

What should I do if my tracking has not been updated for an extended        period of time?

If you’ve been checking the tracking system for over 15 days without any updates, please contact us via www.relxnow.com/pages/track-order.

What should I do if my parcel was damaged upon delivery?

If the damage to the parcel affected the contents inside, please take adequate photo evidence and send it to us (via IM or email).

Why is my shipping fee more expensive compared to others?

The shipping fee is not a universally-flat fee - it is charged depending on the distance from the nearest warehouse and the delivery type, with faster deliveries and longer distances resulting in a proportionately higher fee. 

Where will the order shipped from?

Depending on your location and the availability of the item, your products may be shipped from China or North America.

When will I receive my order?

Please expect to receive your order within 15 days for global deliveries, and 5- 7 days within the US.

What shipping methods do you offer?

Currently, we use DHL and  FedEx to fulfil our global orders, and are in the  process of adding other shipping services.

What should I do if my parcel is lost?

In a situation where you have not received your order within 25 days of purchase, please contact us (click "Chat" on www.relxnow.com, or email support@relxtech.com) with details.

How do I cancel my order?

You can cancel your order only before it has been processed for shipping; if your order has already been shipped, please contact us at the earliest to notify the reasons for cancellation.

Payment & Security

What payment methods do you accept?

We accept PayPal, as well as MasterCard and Visa.

If you don’t have access to any of the above and want to set up a PayPal account, you can easily look up www.paypal.com/us/webapps/mpp/country-worldwide.

What do I do when my online transaction fails?

Although this is a very rare situation, you can refresh the page and try again.

In any event, if your account is accidentally credited twice, you can easily reach out to bank/PayPal and get refunfed.

If you continue to have problems, please contact us with details.

Can I use my credit card to make a payment?

Yes, you can! We accept MasterCard  credit cards.

What should I do if I get a payment error?

Please contact Customer Service (click "Chat" on www.relxnow.com or email support@relxtech.com).

Does RELX collect and store my payment details?

We do not collect or store your payment details. All payments  are handled directly by PayPal or WorldPay(if you pay with credit card). 

Warranty & Repair

I’m due for a refund, how long until I receive it?

All refunds are processed within a 15-day period.

Do I need to pay for the shipping fee when returning a product for repair or replacement?

In the event that you need to return a product for repair or replacement (as covered by Warranty), simply print the waybill to bycustomer service team to get reimbursed.

If you wish to return or request replacement for reasons uncovered by warranty, you will pay the shipping fee. 

Please ensure you pay the exact postage amount, failing which your package will either be rejected or sent back to you; RELX is not responsible for unpaid packages upon their arrival.

My device is malfunctioning; how do I get it repaired?

Please contact us through our customer care channels (click "Chat" on www.relxnow.com, or email support@relxtech.com) with details and photos/videos of the malfunction.

What should I do if I received a broken product?

To get a product replacement, we encourage you to send us

1. Clear and adequate photographic proof of the damage and the parcel

2. Pictures along with your order number

Once we receive your information, our agents will conduct all further processes on your behalf on a priority basis.

What's the process for return and replacement?

Once your package has been received and verified against the warranty, we will issue a full refund or a replacement for the eligible products. If an accessory is returned without cause, RELX reserves the right to deduct the  shipping fee from the refund amount.

Referral

How does the RELX referral program work?

Register in seconds via https://relxnow.com/pages/refer-a-friend to get your custom link and start conversations about RELX and your experience with our products.

Why can't I see the referral reward updated in my account?

Please allow 7 days for us to update you rewards after each successful transaction. Once the rewards updated, you should receive a notice email.

What if there is still no rewards update after 7 days?

To avoid such a situation, always ensure that your friends successfully place an order using your link or code. If the issue occurs despite this, please email support@relxtech.com with 'Referral Rewards Update Failure' in the email subject, and your referral account details.

STILL HAVE QUESTIONS?

 

 Click "Chat" or Email us via support@relxtech.com!