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Once you’ve placed your order successfully, you should be able to receive
Once your order is ready to be sent to you , you should be able to receive a shipping confirmation. You could find the order tracking number in order details or shipping confirm notification email / SMS.
How to Use Your Order Tracking Number
Note: Please check your email and text messages inbox to see if you have already received your tracking number, which is usually sent to you after 5 days of issuing your order confirmation.
If your tracking number does not return any tracking information, it may be for the following reasons:
1. The delivery carrier has not yet received your package.
2. The delivery carrier has not submitted your tracking information.
3. The order number you submitted is incorrect or invalid.
4. The order number you submitted has expired.
Each carrier usually takes some time to process your order information before the tracking information is updated. If you are unable to locate the shipment, you may need to contact the carrier for additional information.
Therefore, the tracking information may not be immediately queried after the package is shipped. If you are not online or unable to find it, you can contact the carrier for confirmation or check it later.
I just placed an order. Why don’t I have my tracking number immediately?
Once we receive your order, the information is received by the logistics wing, who then process your order and put together your order items to send to you, and then forwards the items to the shipping company, which then generates your relevant tracking number. Since this process involves multiple steps of coordination between internal and external parties, it doesn’t happen instantly.
DISPATCH AND DELIVERY TIME
Your order will be shipped using the service you select.
Currently, we offer shipping via major logistics providers. We process all orders during our main service hours, Monday to Friday, from 1:00 am till 10:00 am CET.
Standard delivery times across regions are:
North America: Within 7 days
South America: 10-15 days
Western Europe: 10-15 days
Central Europe: 10-15 days
East Asia: Within 10 days
South Asia: 10-15 days
Southeast Asia: 10-15 days
Please note all refer to post-dispatch delivery periods.
Please note that the orders that need to sent outside of the United States and European region are require to go-through overseas transportation and customs clearance. The process will take 6-12 business days to arrive. Please be patient.
DISCLAIMER: There may be exceptions to the delivery times presented here, depending on your location. Even major logistics providers do not have full coverage and need to hire subcontractors at times to handle their deliveries.
Our logistics partners are major international door-to-door courier services that guarantees fast and safe deliveries.
On behalf of our customers, we’ve settled very affordable worldwide shipping costs from our warehouses around the world, and thus able to offer a subsidized worldwide flat shipping rate for standard deliveries.