Warranty
RELX Warranty and Refund Policies
Products Covered
Product |
Item |
Warranty Period |
RELX Infinity RELX Essential RELX Artisan RELX Infinity Plus RELX Infinity 2 |
Pod |
18 months from the date of manufacture |
Device |
12 months from the date of original retail purchase |
|
RELX Accessories |
Infinity Charging Case |
12 months from the date of original retail purchase |
Disposable Vapes |
RELX Pixel RELX MagicGo RELX Bar |
24 hours from delivery time or in store warranty service |
Invalid Claims
RELX’s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:- Any malfunction or damage not resulting from workmanship.
- Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
- Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
- Theft or loss of the products.
- Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by RELX.
- Claims for non-defective products.
Procedure for Filing Warranty Claim
- Valid claims can be filed by emailing the RELX customer care team at support@relxintl.com, or by sending in a complaint at https://relxnow.com/pages/contact
- All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
- RELX reserves the right to request additional details about the relevant device or product, including photos and videos.
- RELX reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
- RELX will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.
‘Just RELX’ Refund Policy
RELX designs next-generation cigarette alternatives and smoking experiences keeping its customers in mind. No-hassle 60-day refund is available to items which were bought from online website relxnow.com and were eligible for the following Terms.
Terms
- ‘Just RELX’ doesn't apply on disposable vapes.
-
RELX accepts all refund claims based on product quality issues.
- Only regular-priced items may be refunded, unfortunately, sale and clearance items cannot be refunded.
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The ‘Just RELX’ refund policy is applicable only on purchases made directly on the main RELX website.
-
The refund policy is active and valid only within the first 60 days from the date the order is dispatched.
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Refunds for devices purchased through an authorized RELX retailer must be obtained from the authorized retailer and will be subject to the retailer’s own refund policy.
-
Valid claims can be filed by emailing the RELX customer care team at support@relxintl.com, or by sending in a request for a refund via https://relxnow.com/pages/contact.
*Please visit relxnow.com for the list of authorized RELX retailers, updated regularly.
**This Limited Warranty is NOT transferable to subsequent purchases.
RELX Team
July 17th, 2023