What if the product I receive does not match my order or my package is lost?
Please feel free to contact our official customer service by sending an email to support@relxintl.com. We may ask you to provide pictures or videos when contacting the customer service so that they can understand your problem faster and help you solve it in time.
Also in Shipping & Receiving
Where do you ship the products?
Depending on the your location and the availability of the products, your products will be shipped from North America, China or Canada.
What should I do if my tracking number has not been updated for a long time?
For the specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxintl.com to help you deal with it. Our customer service will reply your email within 24hrs.
