Why am I requested to pay the tariff in the customs?
There’s some likelihood that custom officers may carry out spot inspection on your parcel and you may be requested to pay the tariff.
If you are requested to provide further documents(e.g, the purchase order) or information regarding the product(s), you can please contact us by support@relxintl.com.
If you are requested to provide further documents(e.g, the purchase order) or information regarding the product(s), you can please contact us by support@relxintl.com.
Also in Shipping & Receiving
Where do you ship the products?
Depending on the your location and the availability of the products, your products will be shipped from North America, China or Canada.
What should I do if my tracking number has not been updated for a long time?
For the specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxintl.com to help you deal with it. Our customer service will reply your email within 24hrs.
