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Why am I requested to pay the tariff in the customs?

September 10, 2020

There’s some likelihood that custom officers may carry out spot inspection on your parcel and you may be requested to pay the tariff.

If you are requested to provide further documents(e.g, the purchase order) or information regarding the product(s), you can please contact us by

Also in Shipping & Receiving

Where do you ship the products?

March 11, 2020

Depending on the your location and the availability of the products, your products will be shipped from North America, China or Canada.

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What should I do if my tracking number has not been updated for a long time?

March 11, 2020

For the specific logistics status, please enter the logistics order number you received at for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to to help you deal with it. Our customer service will reply your email within 24hrs. 

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What shipping method do you provide?

March 11, 2020

Depending on the order address, the shipping methods vary. (Note: We may execute the age verification service when you receive the parcel. Please be aware that underage purchase and use are forbidden.)

Shipped from the North America: FedEx. 

Shipped from China: DHL Express.

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