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Due to local ordinances, we have limitations on purchase for certain areas. For Australian customers, please ensure that you have your prescription on hand to prevent any delay in product delivery due to inspection by the Australian Border Force. 
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How long can I receive my order?

March 11, 2020

Depending on the your location and the availability of the products, the delivery time may vary. Mostly you will receive your order in 10-15 business days.

For detailed global shipping times, please refer to the website: https://relxnow.com/pages/shipping-times.

In addition, we have provided a compensation policy for this shipping time. For details, please refer to the page: https://relxnow.com/pages/warranty. 



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Why am I requested to pay the tariff in the customs?

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Where do you ship the products?

March 11, 2020

Depending on the your location and the availability of the products, your products will be shipped from North America, China or Canada.

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What should I do if my tracking number has not been updated for a long time?

March 11, 2020

For the specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxintl.com to help you deal with it. Our customer service will reply your email within 24hrs. 

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