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How can I track my order?

March 10, 2020

Once your order ships, you will receive a shipping confirmation text with a link to your tracking number. Please allow for 24 business hours before receiving your tracking details.

 

Please note: Your order confirmation text is sent immediately after your purchase, which is different from your shipping confirmation text.

 

Your tracking information is also available in your RELX account dashboard. You can see the status of your delivery and a detailed tracking history by clicking on "View Tracking History" in the courier section.

 

To get more information on your delivery, to select notification preferences for delivery updates, and to access the courier's contact information, you can enter the tracking number directly in the courier's website.

 

If the tracking information shows your delivery is being held by the courier, use their website, or contact the courier directly to locate where your delivery is.




Also in Shipping & Receiving

Where do you ship the products?

March 11, 2020

Depending on the your location and the availability of the products, your products will be shipped from North America, China or Canada.

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What should I do if my tracking number has not been updated for a long time?

March 11, 2020

For the specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxtech.com to help you deal with it. Our customer service will reply your email within 24hrs. 

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How long can I receive my order?

March 11, 2020

Depending on the your location and the availability of the products, your products will have different arrival time:

Located in the North America: 3-6 working days.

Other Regions: 3-7 working days.

For detailed global shipping times, please refer to the website: https://relxnow.com/pages/shipping-times.

In addition, we have provided a compensation policy for this shipping time. For details, please refer to the page: https://relxnow.com/pages/warranty. 

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