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Due to local ordinances, we have limitations on purchase for certain areas. For Australian customers, please ensure that you have your prescription on hand to prevent any delay in product delivery due to inspection by the Australian Border Force. 
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Can I make a change to an existing order?

March 10, 2020

Once an order is placed, we are unable to make any additions or changes to your order. If you change your mind on all the items in the order,  you can cancel your order within 45 minutes of placing it. If your order has been processed or has already shipped, we can help with a return so you can place a new order.


Also in Shipping & Receiving

Why am I requested to pay the tariff in the customs?

September 10, 2020

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Where do you ship the products?

March 11, 2020

Depending on the your location and the availability of the products, your products will be shipped from North America, China or Canada.

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What should I do if my tracking number has not been updated for a long time?

March 11, 2020

For the specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxintl.com to help you deal with it. Our customer service will reply your email within 24hrs. 

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