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What is NOT covered by the Warranty?

March 10, 2020

1.  Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;

 

2.  Damage caused by the device or pod being exposed to or coming into contact with moisture (e.g., liquids, water, or rain, extreme humidity, unusual heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g., sand, food, dirt or similar substances);

 

3.  Damage caused by operating the device or pod outside the guidelines of permitted or intended use as described by RELX in the device or pod documentation;

 

4.  Damage caused by unauthorized modification to alter functionality or capability;

 

5.  Damage (1) attributable to accessories or attachments not authorized or recommended by RELX or (2) attributable to accessories or attachments authorized or recommended by RELX but where usage of those accessories or attachments was outside of normal or recommended use;

 

6.  Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic;

 

7.  Any device or pod where the Serial Code has been tampered with, erased, obscured, or is found to not be genuine; 

 

8.  Degradation of batteries from normal use (please contact RELX Global Care Team for more information on battery degradation);

 

9.  Damage caused by unauthorised opening, disassembling or tampering with your device or pod in any way; and

 

10. Devices or pods purchased from unauthorized retailers.




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How long is the shelf life of pod and disposable device?

July 13, 2020

The shelf life of the pod is 1 year only when it is stored correctly and unopened. It is recommended to finish it within 15 days after opening to maintain the best taste.

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What is the minimum age to purchase a RELX product online and offline ?

July 08, 2020

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How is RELX combating underage vaping?

July 08, 2020

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