Can I return my device or pod for refund?
RELX only accepts refund claims based on product quality issues, and the product should be purchased on the official RELX website and must be returned directly to RELX within fourteen (14) days of product receipt RELX will not be able to process refunds if the tamper-proof seal is broken.
RELX will not be able to provide refunds for devices or pods purchased through authorized RELX retailers. In such cases, refunds must be obtained from the authorized retailer from which you purchased the device and will be subject to the retailer’s policy on refunds.
You may be asked to pay additional delivery and customs clearance fee depending on your location. Contact our customer service for more details.
Official website: Global: https://relxnow.com, Canada: https://ca.relxnow.com, UK: https://relxnow.co.uk, Spain: https://relxnow.es, France: https://relxnow.fr, and Malaysia: https://relxnow.my
Also in Warranty & Maintenance
How long is the shelf life of pod and disposable device?
For RELX Pixel, RELX Pod Pro and RELX Pod for Infinity/Essential, the shelf life is up to 18 months when stored unopened in a cool and dry place.
